Quality, Safety, Environment and Water Policy

The Rabat–Salé Tramway: A Model of Operational Excellence with Five ISO Certifications!

 

Aware of the upcoming challenges of territorial resilience and driven by the Enlightened Vision of His Majesty King Mohammed VI, may God assist Him, Rabat Region Mobility and Transdev Rabat–Salé have committed to the ambitious project of making the performance of our urban public mobility service sustainable.

Beyond words and grand intentions, the Rabat–Salé tramway is built every day on the values of its teams and their commitment to the belief that the performance of an urban mobility service is based on a three-part foundation: Human Capital, Industrial Processes, and Information Systems.
Today, strengthened by these 6 certifications / labels within an Integrated Management System that governs and ensures our operational excellence, the Rabat Tramway has set clear ambitions, rigorous processes, and transparent performance monitoring in service of our 44 million annual passengers:
Certified at the core of our Integrated Management System for our public mobility service:
  • Health and Safety at the center of all our processes (ISO 45001)
  • Service quality as the cornerstone of our relationship with our passengers (ISO 9001)
  • Environmental responsibility to strengthen the sustainability of our public service (ISO 14001)
    Reducing our impact on the planet by optimizing the use of natural resources:
  • Electrical energy through the optimization of our consumption (ISO 50001)
  • Water management through the use of recycled and treated water (ISO 46001)
    Awarded the CGEM Corporate Social Responsibility Label (ISO 26000) for the enhancement of our Human Capital:
  • The FIERES program, supporting all management levels since 2021.
  • The implementation of a strong collective labor agreement in 2023, formalizing the relationship between the Company and its Employees in the shared interest of all stakeholders.

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